Privacy Policy

Innovana Fitness acknowledges the significance of safeguarding your personal information. This Privacy Policy delineates our current stance on personal information concerning our club members, consumers, and franchisees. It encompasses the operations of our fitness clubs, franchise activities, business growth, and the utilization of our websites under innovanafitness.com (referred to as the “Sites”), along with any of our products (referred to as the “Products”).

By utilizing Innovana Fitness services, Sites, Products, features, tools, or resources, whether directly or through our representatives, affiliates, or franchisees, you consent to the terms of this Privacy Policy and our Terms of Use. While you reserve the right to refuse or retract your consent at any time, this action may limit our ability to provide you with our complete range of products and services. If you do not agree to the Privacy Policy, refrain from using the Sites, Apps, or our products/services.

This policy is subject to occasional modifications. Your continued usage post such alterations implies acceptance of the amended terms. Therefore, it is advisable to periodically review the policy for updates.

We encourage you to peruse this whenever you visit our fitness clubs or Sites, as we may alter this policy periodically.

Territories

This Privacy Policy encompasses our endeavors in India. Presently, our Sites are hosted on servers located within India, although server locations may vary over time, resulting in the storage of your personal information on servers situated either within India or elsewhere. Additionally, our franchisees may uphold individual websites catering to the specific territories they serve.

Consent

BY SUBMITTING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN INDIA OR IN ANY OTHER COUNTRY IN THE WORLD AND TO OUR USE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. IF YOU ARE SUBMITTING PERSONAL INFORMATION OF THIRD PARTIES TO US, YOU WARRANT AND REPRESENT THAT YOU HAVE THEIR CONSENT TO PROVIDE THEIR PERSONAL INFORMATION TO US AND WILL HOLD US HARMLESS FROM AND AGAINST CLAIMS BY SUCH INDIVIDUALS RELATING TO OUR PROCESSING AND USE OF SUCH PERSONAL INFORMATION WITHIN THE TERMS OF THIS PRIVACY POLICY.

1. Personal Information We Collect through the Sites and Apps

Primarily, you can browse the non-password protected segments of our Sites without disclosing your identity or any personal information, apart from our collection of “cookies” as elucidated in Section 3. Personal information may be collected via our Sites, Apps, or other forms of digital or personal communication. This information is provided voluntarily by you and may be amalgamated with data you have furnished to our franchisees upon enrolling for a membership at an Innovana Fitness club.

If you are an Innovana Fitness member, you may opt to integrate information from your membership account with the Sites and our Apps. However, you will be given the choice to opt-in to this integration across various platforms. Our Sites and Apps may also collect general information pertaining to your technological interface or preferences. Certain information outlined below is mandatory, and failure to provide it will preclude your ability to utilize or partake in our online services or features.

The information we may collect through your use of the Sites may encompass, but is not limited to:

• - Contact information for account creation such as name, phone number, and email address;
• - Profile username and password for accessing password-protected sections;
• - Transaction history associated with club usage or product purchases;
• - Fitness-related data provided during the membership process;
• - Information regarding training sessions or classes;
• - Correspondence with personal trainers or Innovana Fitness® club staff;
• - Data provided when participating in surveys or advertising contests;
• - Various account information related to your Innovana Fitness® membership for payment processing;
• - Detailed information for prospective franchisees to evaluate qualifications.

2. How We Use and Share Your Personal Information

We utilize your personal information to render services, process memberships, conduct marketing, and more. Additionally, we share this information with our parent company, subsidiaries, affiliates, franchisees, or business partners to deliver integrated services offered through the Sites and Apps. Third-party service providers may also receive information for diverse purposes. Though we strive to be discerning in our partnerships, we are not liable for the use of personal information by third parties.

3. Our Use of Your “Cookie” Information on the Sites and Apps

A “cookie” is a diminutive data file stored on your web browser or mobile device, enabling us to recognize your device when you visit the Sites or Apps. Certain cookies may remain on your device for the duration of your browser or user session, while others persist until deleted. Although you may configure your device to restrict cookie collection, this may impede our ability to furnish all services or functionality.

Through the collection and maintenance of cookie-based information or other information collected directly from your mobile device, we can:

• Facilitate access to user preferences and sign-in on approved devices;
• Provide basic functionality;
• Install and monitor elements for security;
• Aid in diagnosing problems with the Sites;
• Administer and enhance the Sites ;
• Identify your internet provider, page views, and other usage-related information;
• Gather web analytics information;
• Present relevant content and advertisements from third parties;
• Aggregate cookie data across all users to track visitor traffic patterns.

4. Our Relationship with other Websites

Apart from integration with certain mobile applications as delineated in this Privacy Policy, the Sites and Apps may comprise links to other websites or applications. We do not review or monitor the websites linked to the Sites and are not responsible for their content or privacy policies. If you visit such websites, it is recommended to review their privacy policies.

5. Access and Correction of your Personal Information

We endeavor to maintain the accuracy and integrity of personal information in our databases and keep it up-to-date. You may update your personal information promptly if it changes. Account information can be edited or deactivated anytime. Requests for personal information access or correction can be made through our online form or by contacting our Member Experience Manager.

6. Security of Your Personal Information

We implement what we believe to be reasonable precautions and have instituted managerial and technical procedures to endeavor to safeguard the security of data and information, including personal information. However, we cannot guarantee protection against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or personal information. Users provide personal information at their own risk, acknowledging the inherent limitations of internet security.

7. Retention of your Personal Information

Personal information is retained only for the necessary period required to fulfill the purposes outlined in this Privacy Policy or as permitted by law. Once the information is no longer necessary for its intended use, it will be deleted or anonymized.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Continued usage of the Sites or Apps post updates signifies acceptance of the revised terms. We will alert you about significant changes by posting the updated Privacy Policy on our Sites or Apps.

9. How to Contact Us

Should you have any questions regarding our Privacy Policy or wish to exercise your privacy rights, you can contact our Support via email at info@innovanafitnesslabs.com We aim to address and resolve complaints expeditiously and to your satisfaction